Ark express Australia to Malaysia Australia best express

Ark express terms of carriage

For the purpose of appointing a customs agent to perform customs clearance, ark express is designated as the nominal addressee. Customs fines, storage charges or other charges incurred as a result of actions taken by the customs, or due to the failure of the consignor or the addressee to provide the correct documents, or to obtain the necessary permits or approvals, shall be borne by the addressee, together with the corresponding surcharges and taxes. The shipper shall also be liable for the recipient's failure to pay the above fees. Where appropriate, ark express can provide agency services for routine customs clearance at no extra charge. There are additional charges for complex customs clearance procedures listed in the rate guide. The shipper is aware that it will be subject to civil and criminal penalties for making false and fraudulent statements, including confiscation and auction of the items.

When a batch of items is delivered to ark express, ark Express has the right, rather than the obligation, to open and inspect the package of items submitted for shipment. Customs clearance of international parcels requires the shipper to submit the necessary documents for customs clearance. By submitting the required documents, the shipper ensures that all statements and information relating to the import and export of the items are real and correct.

Liability for loss or damage

In the case of the application of the Warsaw Convention or any other domestic law implementing or adopting the said Convention (hereinafter referred to as the convention rules), or in the case of the application of other mandatory domestic laws (only to the extent of their application), ark Express's liability is governed by these rules of law and enjoys the limitation of liability under these rules. In the event that the Convention rules or other domestic mandatory laws do not apply, ark express will only be liable under this article for acts of negligence of care. In such cases, ark Express's liability will be subject to a maximum of $200 per shipment based on the proven value of the goods. In no event shall ark express be liable for any special or incidental loss or any indirect loss, including pure economic loss, such as the cost of alternative means of transport, loss of profits, business opportunities, in no case shall ark express be liable for any special or incidental loss or any indirect loss, whether or not the value of the consignment has been declared as stated above Or financial loss resulting from loss of use due to loss, damage or delay of a package or article. Ark express is not responsible for service interruption caused by reasons beyond its control, including but not limited to the following circumstances: failure to deliver items or rejection of delivery; force majeure; acts of government agencies with factual or apparent authorization; acts or omissions of customs or similar authorities; insufficient information provided by customers; government agencies or items Safety laws and regulations of the place of delivery; government agencies take over the items

The sender should properly package the consignment. As a result of the long-distance transportation damage, ark express will not be liable for compensation and other losses. Ark express or its agent may reinforce the packing properly at the request of customers, but shall not bear additional joint and several liability for this. Before the ark express claims for the loss of logistics consigned by customers, the addressee should provide evidence for the lost parts, and will not be responsible for the normal receipt.

In case of damage to the inner parts caused by the damage of the outer packing, the addressee shall ask the delivery personnel to issue the damage certificate or opening certificate of the outer packing box. At the same time, please take photos of the damaged package carefully, and then send the above two information to our e-mail box custom@arkexpress.com.au.

Ark express insurance clause

The insurance rate is 3% of the insured amount; the original invoice must be attached with the insurance policy, and the insured amount must be consistent with the invoice face value

1、 The insurance policy shall be in duplicate, and the original invoice shall be submitted to ark express for insurance as an attachment; the applicant shall keep the insurance copy.

2、 The invoice must state the type and amount of goods purchased to facilitate insurance and claim settlement

3、 If there is no insurance, the loss of each shipment will be paid at a $20 per kilogram, but the maximum claim will not exceed $100. No claim will be made for the broken milk powder cans and other goods. We suggest that the sender must pack the milk powder tightly.

4、 The insurance company will not accept the insurance of the following items: 1) used articles 2) luggage 3) S26 milk powder 4) pediasure. The claim of the four categories of items shall be implemented according to the above article.

5、 The area of delivery covered by the insurance does not cover the distance from the collection point or pickup point to the ark express warehouse, but only covers the range from the ark express warehouse to the designated destination; the claim settlement for the distance from the collection point or pickup point to the ark express warehouse shall refer to terms and conditions. The customer can also choose insurance on the waybill of the third-party pick-up logistics company as the distance between the pick-up point and the warehouse of ARK Express Company for insurance, but the cost shall be paid by the customer and shall be collected by ARK Express ultimately.

6、 The subsequent transportation damage caused by the loose packing caused by the customs of the country where the items are located is not covered by the insurance. The claim shall be handled according to terms number three.

7、 In case of damage, the signature certificate and photo of the courier must be provided; if the inner part is lost, the items must be counted and signed by the courier. The whole process of claim settlement only takes about 10 working days. The packaging of articles must comply with the "Ark express packaging guide" and its damage claim requirements

Claim settlement clause of ark international express

Claim for loss of whole box:

According to small value per shipment, the compensation or compensation for the corresponding products shall not exceed $200 + freight fee.

Claim for lost internal parts:

According to the value of the lost items, the compensation or compensation for the corresponding products shall not exceed $100 in total.

Claim for damage of internal parts:

For the damage of the inner parts caused by the external packing damage, we will provide the package and the damaged pictures of the inner parts, and we will compensate the corresponding items or settle the claim according to the small value of shipment, with the limit of $100 per package.

Full coverage:

For full loss insurance, have to pay 3% of the value, and the maximum deposit for each package is $15.

In addition, it should be noted that due to the complexity of international transportation procedures and the long journey, there are also many organizations contacted. Australian airports, domestic airports, customs, SF Express, or EMS have their own functions. We can track your package all the way, but if we don't install a probe in your package, we can't determine the internal status of your package. I believe you can understand this. Therefore, the following special circumstances, our company is unable to make claims.

There are:

*If the external packing box is in good condition, no claim will be made for the lost or damaged parts without opening marks;

*If the external packing box is in good condition, no claim will be made for the damage caused by customs opening and inspection;

*If the packaging external is damaged and the inner part has liquid leakage, no claim will be made;

*If the external package is damaged, the inner part is fragile and the damage caused by force make sure will not be compensated;

*If the external package is damaged and the inner part is not reinforced, no claim will be made;

*If the external package is damaged or the inner part is damaged but does not affect the use, no claim shall be made;

*If the customs inspected pieces do not meet the customs declaration standards, the directly destroyed parts will not be compensated;

*Please take protective measures carefully for easy melting and easy chemicals. No claim will be made for damage caused by force majeure such as natural factors;

*Please properly reinforce the packaging liquid, glass packaging products, such as Floradix, cucumber water, Moroccan oil, cough water, black sugar, Jurlique, Aesop, detergent, edible oil, Pediasure and other explosive and fragile products. Such products, if damaged, will not be compensated.

There are two situations in which the claim procedure for lost / partially lost / damaged internals is initiated as follows:

1. Please contact us within 48 hours after finding problems, and submit the corresponding materials to our email address: custom@arkexpress.com.au;

In case of damage claim, what we need you to prepare is:

*Sender will provided the certificate of damage or opening (please ask the dispatcher to issue it). The damage or opening certificate must include the domestic delivery order number and international waybill number, the details of the external package, the damaged inner parts, and the weight of the package when it is received. It is valid if it is stamped / dated by the local post office;

*Clear picture of external package (take photos by yourself);

*Clear photos of damaged inner parts (take photos by yourself);

*The corresponding purchase shipment or value screenshot (can be provided by the buyer).

2. Our company has special person responsible for monitoring the domestic delivery. In case of loss, we will take the initiative to verify with the domestic delivery terminal. If it is confirmed that the lost parts, our company will take the initiative to contact customers to deal with it.

Although lost, damage is only a small probability event. However, since we choose to put these small probability things on the table in an open platform, we hope to let you know that our follow-up service will always be in place. No matter EMS or SF Express. If there is any problem in the domestic delivery phase, our company will protect the legitimate rights and interests of our customers. We do not have any hidden terms other than the above. We hope that your package will arrive in your hands safely and smoothly. We will try our best to take good care of your package in all aspects. Please don’t be worry to deliver.

Exemption clause

The company shall not be liable for any damage to the consignment, whether or not the company knows or should have known that such damage may occur, whether direct, indirect, special or derivative loss, including but not limited to loss of revenue or profit, the company shall not be liable for any excess of the limits specified in the "air transport precautions", "limited liability" and the ark express air waybill.

We are not responsible for any loss, damage or delay caused by events beyond our control.

The company will not be liable for any loss, damage, delay in delivery, MIS delivery, non delivery, wrong information or failure to provide information caused or caused by any of the following reasons, and will not provide any freight adjustment, freight refund or deduction:

A. Due to the sender, receiver or negligence of the sender, the addressee or the person having an interest in the shipment；

B. Due to the nature or defect, characteristic or inherent defect of the consignment;

C. The sender violates the freight waybill issued by the company, the ark express service guide, any other agreement signed with ark express, the charging rules or other applicable terms, including but not limited to the wrong declaration of goods, improper or insufficient packing, security, marking or address of the consigned goods；

D. Any air crash, invasion of public enemy, acts or omissions of government authorities, legal authorities, customs or quarantine officers, riots, strikes or other regional disputes, civil commotion, war or weather (at the sole discretion of ark Express), or national or regional air or ground transportation systems (whether or not by Boat express operation) interruption, delay, or communication system interference or failure. In this case, the company will still make reasonable efforts to deliver the goods to the destination and complete the delivery as soon as possible. We have no obligation to inform you of the possible existence of one or more of the above situation。

E. The act or omission of any person other than the company, including the company's compliance with the sender's or addressee's oral or written delivery instructions;

F. Loss or damage to the contents of the package packed and sealed by the sender, if the package is not damaged at the time of delivery, and the package is still in its basic integrity, and the recipient has not issued a written notice of damage or delivery record at the time of receipt;

G. Loss or damage of the contents of the package packed by ark express at the request of the sender;

H. Delay due to customs clearance or other procedures prescribed by the competent authority;

1. Delay caused by complying with the payment regulations of duties and taxes of ark Express;

J. The company is unable to provide a copy of the delivery record;

K. Elimination of data in magnetic tape, file or other storage media, or elimination of photographic image or audio track in exposure negative;

L. Our company fails to comply with the handling notes on the package (e.g. up arrow, or this side up, etc.) or other packing instructions of the shipper, or the damage of the consigned items caused by the use of the packing which has not been approved by the company before shipment and should be approved by the company in advance;

M. Damage, hidden damage or other damage to fluorescent tubes, neon lamps, neon lamps, X-ray tubes, glass or other fragile articles during transportation or loading and unloading;

N. The company fails to inform the sender of delay in delivery of the items;

O. If the addressee has provided the certificate of authorization by signing the release authorization and exemption agreement, the company shall not be responsible for releasing the shipment without the signature of the addressee;

P. The company does not have or is unable to contact the sender or recipient for incomplete or incorrect address; wrong, incomplete, incorrect or missing shipping documents; payment of duties and taxes required before shipment release; incomplete or incorrect address of customs clearance agent; and;

Q. The company is not responsible for the shipment delivered by an unauthorized agent.